Buy with Confidence

Clear warranty · Upgrade · Professional support — delivering stable and reliable equipment for offshore and inshore fishing.

Warranty Upgrade Dedicated Support

How to Apply for After-Sales / Upgrade

Submit Information
Order number, purchase channel, product model/quantity, problem description, and clear photos/videos.
Engineer Assessment
We provide a solution within 24–48h: replacement/part supply/repair/upgrade plus logistics guidance.
Completion
After receiving complete information, parts or replacements are usually shipped within 1–3 business days.
Need Help?
Send us the issue and your order info.
Email Support

Online Support Form

Fill this out and our team will get back within 24–48h. Fields marked * are required.

Tip: attach photos/video below to speed up assessment.

    FAQ

    What products are covered under the warranty?

    1-Year Warranty covers defects in materials or workmanship at the time of purchase. Damage caused by misuse, mishandling, or normal wear and tear is not covered.

    Which products include free upgrade and warranty?

    Not all products are eligible. Only items marked on the product page with “1-Year Warranty” or “Free Upgrade” are entitled to these services.

    What is a free upgrade?

    If our products have an upgrade, the product page will show different production batches such as V1, V2, V3. Customers just need to provide proof of purchase and pay the shipping and handling fee to enjoy the upgrade.

    Can I apply if I purchased from another channel?

    Yes, as long as you purchased directly from BLUEWING’s sales platforms,not from third-party distributors. Please provide valid order details and proof of purchase so our team can assist you.

    Disclaimer: The marine environment is complex and variable. Follow product instructions for installation and use, and wear appropriate personal protective gear. Rinse with fresh water and perform basic maintenance after each trip. Warranty and upgrade policies are subject to the latest version on this page.
    Still Have Questions?
    Send us your needs and photos; we’ll give you a clear answer quickly.
    Contact After-Sales Team